Shipping Policy

EZ Wheeler Custom Truck

Last updated: [Date]

Thank you for shopping with EZ Wheeler. This policy explains how we process, ship, and deliver your orders.

1. Order Processing

• Orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment is confirmed.
• In-stock items such as accessories, replacement parts, and suspension components usually ship within this window.
• Special-order, made-to-order, and paint-matched items (including truck caps and lift kits) may take longer. We will give you an estimated lead time at the time of order.
• You will receive an email confirmation once your order is placed, and a second email with tracking details once it ships.

2. Shipping Areas

We ship within the United States [and Canada, if applicable]. We currently do not ship internationally [edit if this is incorrect]. P.O. Boxes are accepted for small parcel items only. Freight shipments require a physical street address.

3. Shipping Methods and Rates

Shipping costs are calculated at checkout based on weight, size, and destination. For oversized items, freight charges will be quoted by our team and confirmed with you before your order is finalized. Delivery times are estimates, not guarantees. [Free shipping offers, if any: add your terms here.]

4. Truck Caps and Oversized Freight Items

Truck caps are large, delicate items that need special handling.

• Delivery is by freight carrier to a commercial address or a dealer location. Residential delivery may carry extra charges.
• Many caps are dealer-installed for the best fit. Our team will help you arrange installation or pickup.
• The carrier will contact you to schedule delivery. Please make sure someone is available to receive the shipment.
• Please inspect the shipment before signing. Note any visible damage on the delivery receipt and take photos (see Section 7).

5. Local Pickup

Local pickup may be available for selected items. Please call us at 260-478-2709 (Mon–Fri, 9 AM–5 PM) to arrange it. Please wait for a pickup confirmation before coming to the store.

6. Order Tracking

Once your order ships, a tracking number will be emailed to you. For freight orders, our team will share the carrier’s contact details. If you have not received tracking within the expected processing time, please contact us.

7. Damaged, Lost, or Incorrect Shipments

• Damaged items: Do not refuse the damage silently. Note it on the delivery receipt, take clear photos of the packaging and product, and contact us within 48 hours of delivery.
• Lost shipments: If your tracking shows no movement for 5 or more business days, contact us and we will file a claim with the carrier.
• Wrong or missing items: Please contact us within 7 days of delivery.

We will work with you and the carrier to repair, replace, or refund as appropriate. For returns, please see our Refund Policy.

8. Incorrect Address

Please check your shipping address carefully before placing your order. EZ Wheeler is not responsible for orders delivered to an incorrect address provided by the customer. Re-shipping or return-to-sender fees may apply.

9. Delays

Delays can occur due to weather, carrier issues, supplier or manufacturer backorders, or holidays. We will notify you if your order is significantly delayed.

10. Taxes and Duties

Applicable sales tax is calculated at checkout based on your shipping address. [If shipping to Canada: customs duties and taxes are the buyer’s responsibility.]

11. Contact Us

Questions about your shipment? We are happy to help.

EZ Wheeler Custom Truck
Phone: 260-478-2709 (Mon–Fri, 9 AM–5 PM)
Email: [your support email]
Address: [your business address]