SHIPPING POLICY
At a glance
Same business day
shipping on orders placed before 1pm Pacific Standard Time
48 lower states
Puerto Rico, Alaska, Hawaii and Virgin Islands: contact us before buying
Surcharge
for residential tailgate / liftgate service on freight class items
Shipping price is calculated according to shipping map.
Residential Liftgate/Tailgate Service
Residential Tailgate / Liftgate services for freight class items have a surcharge. Please check the appropriate box when calculating shipping while purchasing an item otherwise the shipment will be delayed.
When We Ship
- Under normal circumstances we ship the same business day on all orders placed before 1pm Pacific Standard Time.
- Orders placed after 1pm Pacific Standard Time will be shipped the next business day.
- Out of stock items will be shipped 1 business day after stocking. No price adjustment will be made for the shipping charges as these items will still be shipped according to the method originally requested in the purchase order.
- You will be notified within 1 business day by email if we are unable to complete your order.
- Please call our Customer Service at (562) 697-0777 if you have questions regarding this policy.
Where We Ship
- We only ship to the address on file.
- We ship to all 48 lower states of the United States of America.
- For shipments to Puerto Rico, Alaska, Hawaii, and Virgin Islands, buyers should contact us before making the purchase.
The customer is responsible for all the freight charges on the return of defective items and no replacement part will be sent until our staff have inspected and verified the returned defective item in question.
The customer is responsible for all the shipping charges for the returned product. Please include the invoice with your returned package.
More on our return policy page.